Introduction

    At Ventino Ltd, we understand and appreciate that visitors and users of this website may be concerned about their privacy, as well as the confidentiality and security of any information provided to us. This Privacy Policy outlines our practices regarding the collection, use, and storage of information obtained via this website or any of our applications.

    Please read this Privacy Policy in full, along with our Terms of Use.

    What am I consenting to?

    By using this website, you agree to the terms outlined in this Privacy Policy and the Terms of Use. Whenever you submit information, you consent to its collection, use, disclosure, and storage as described in this policy.

    How does Ventino Ltd collect information?

    We collect information using two primary methods:

    • Passive information collection – Through logging systems, such as tracking website visits and interactions.
    • Active information collection – Through direct interactions, such as contact forms, emails, phone calls, or in-person communication.

    Some of the information collected may be personally identifiable (e.g., name, address, email, phone number).

    Passive Information Collection

    As you navigate our website, certain data is collected automatically through technologies such as IP addresses, cookies, and website analytics tools. This information includes:

    • Server addresses
    • Top-level domain names
    • Dates and times of visits
    • Pages accessed and documents downloaded
    • Previous websites visited
    • Browser type and operating system

    Your IP address is used to diagnose server issues and enhance website performance.

    We also use cookies:

    • Session cookies (temporary, deleted when you close your browser) to improve website navigation and user experience.
    • Persistent cookies (stored on your device) to remember preferences and enhance service customization.

    Active Information Collection

    We may actively collect personal information through:

    • Online forms requesting specific details
    • Direct interactions (email, phone, mail, or in-person meetings)
    • Third-party sources (credit reporting agencies, business directories)
    • Publicly available information
    • Other legally required methods

    Additionally, we collect user data for security, tracking, and service improvement purposes.

    What Information is Collected?

    We collect a range of data, including:

    • Internet Protocol (IP) address
    • Search terms and browsing patterns
    • Device and browser details
    • Site usage statistics

    When you provide personal details (e.g., name, contact information), we store data that:

    • Records business communications
    • Supports service requests and inquiries
    • Helps with product marketing
    • Manages access privileges
    • Delivers services effectively
    • Complies with legal obligations

    Ventino Ltd does not store sensitive financial data (e.g., credit card details). All online payments are securely processed via PayPal or other third-party payment providers.

    How does Ventino Ltd use collected information?

    Your personal information may be used to:

    • Provide requested services and ensure relevance
    • Deliver newsletters, updates, or responses to inquiries
    • Administer and manage customer accounts
    • Conduct credit checks and fraud prevention
    • Improve our products and services
    • Develop business systems, including testing and upgrades
    • Promote and market our services
    • Protect intellectual property rights
    • Comply with legal and regulatory obligations

    Who does Ventino Ltd disclose collected information to?

    Ventino Ltd does not disclose personal data unless necessary for business operations or legal requirements. In some cases, information may be shared with:

    • Snack in the Box, Montagu Group, and other affiliated companies
    • Service providers (e.g., IT, marketing, delivery partners)
    • Debt recovery and billing agencies
    • Credit reporting and fraud prevention agencies
    • Professional advisors (e.g., accountants, auditors, lawyers)
    • Government authorities when legally required
    • Potential business buyers in case of company restructuring or sale

    How secure is my personal information?

    We take reasonable security measures to protect personal data from unauthorized access, misuse, or loss. However, internet data transmission is not 100% secure, and users should exercise caution when sharing sensitive details.

    Personal data will not be transferred outside the UK unless we ensure adequate privacy protections in line with UK data laws.

    If a data breach occurs that exposes personally identifiable information, we will notify the relevant authorities and affected parties as required by law.

    Customers may request security audits or vulnerability assessments with prior written consent.

    Sub-processing of Personal Information

    Ventino Ltd does not subcontract data processing operations without prior written consent.

    How can I correct, delete, or access my personal information?

    You have the right to:

    • Access your data – Request details of what personal information we hold.
    • Update or correct information – Notify us of inaccurate or outdated details.
    • Opt-out and delete data – Request removal of personal data (except legally required records).

    However, we cannot delete previously disclosed information shared with third parties as outlined above.

    For data-related requests, please contact us:

    info@sitbs.co.uk
    02382 444241